Last updated: June 2025
1. Who We Are
Diaspora Direct Ltd is a company registered in England and Wales (Company No. [INSERT NUMBER]). Our registered address is [INSERT ADDRESS]. We operate diaspora-direct.com and provide on-the-ground support services.
2. What Data We Collect
We collect your name, contact details, family member details, property information, task details, payment information (we do not store card details), and communications via WhatsApp, email, or our contact form.
3. How We Use Your Data
We use your data to fulfil services, assign vetted agents, send updates, process payments, and respond to enquiries. Legal basis: Article 6(1)(b) UK GDPR.
4. Who We Share Your Data With
We share minimum necessary information with our vetted local agents in Zimbabwe. We do not sell or trade your data.
5. Retention
Task records are retained for six years. You may request deletion at any time.
6. Your Rights
Under UK GDPR, you may access, correct, delete, restrict, or port your data. Contact: hello@diaspora-direct.com or WhatsApp +44 7778 392915. We respond within one month.
7. Security
We use secure messaging and limit data access to those who need it.
8. Cookies
Our website may use cookies. You can control these through your browser settings.
9. Complaints
Questions: hello@diaspora-direct.com or WhatsApp +44 7778 392915. Complaints: UK ICO at ico.org.uk or 0303 123 1113.